What heaven’s customer service angels sound like

I’m quite sorry ma’am, but there’s been a mistake in how much broken you were handed. It makes sense now, doesn’t it? Yes, yes too much broken, I understand completely.

It’s an egregious error, I agree. What’s that, dear? No, I’m afraid we can’t start the whole thing over from the beginning.

Yes, I agree that does sound rather nice. But I’m afraid the wheels are already in motion. Yes, yes we can’t rightly stop the ride now, it would be too jarring for the rest of the customers.

I know, my dear, it is very unfair. We cannot begin to explain how sorry we are for the mistake; truly. That amount of broken is usually reserved for our most surly customers.

Yes, I can call down to the main desk and see if any refund is in order. Why, I’m sure we can offer a complimentary fruit basket, wouldn’t that be nice?

Oh, I see, nice only goes so far this time round. Well … sure … I’ll see what my superior can do, but I must remind you how busy he is this time of year.

I know my dear, but please bare with us, we’ll have this turned right side up in no time. Forty years is too much time passed? Why yes, my thoughts exactly.

We’ll put our best men on this job. Nothing a few days in the sun can’t fix, am I right? Thank you again for staying with us. We appreciate your business.

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Depth Charges

A submarine sinks down to the bottom of the darkest depth, but it is not sunk.

It will overcome the trench, bringing with it, articles from the bottom that we would like to examine further.

Articles from the darkest place, a place that no light has ever touched.

Be like the submarine.

Go to the dark place, all the while protected from the intense pressure.

But also, be like the submarine, do not be overcome by the dark and return to the surface with perspective.